Refund Policy
Refund Policy
Your Satisfaction is Our Priority
At Beatrice Boutique, we take great pride in the quality and craftsmanship of every item we offer. If for any reason you’re not fully satisfied with your purchase, we’re here to help.
Returns
Timeframe
You have 30 days from the date your order is delivered to initiate a return. Unfortunately, if more than 30 days have passed since delivery, we are unable to offer a refund or exchange. Please note that order cancellations are only accepted within 10 minutes of placing your order.
Condition
To be eligible for a return, your item must be unused, in its original condition, and sent back in the original packaging.
How to Request a Return
To begin your return, please contact us at 📧 info@beatrice-boutique.com with your order number and a short explanation. We will provide you with return instructions.
Please note: Return shipping costs are not covered by Beatrice Boutique. All returns must be sent to our fulfilment centre in Asia.
Refunds
Inspection & Approval
Once we have received and inspected your returned item, we will notify you via email. You will be informed whether your refund has been approved or declined.
Processing Time
If approved, your refund will be processed and credited to your original method of payment within 7–10 business days.
Late or Missing Refunds
If you haven’t received your refund yet:
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Double-check your bank account.
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Contact your credit card provider — it may take some time before the refund is officially posted.
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Contact your bank — processing delays are common.
If you’ve done all of the above and still have not received your refund, please email us at info@beatrice-boutique.com and we’ll be happy to assist.
Exchanges
Damaged or Faulty Items
We only replace items if they are defective or damaged. If you need to exchange a damaged item for the same product, please contact us at info@beatrice-boutique.com and we’ll guide you through the process.
Gifts
If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of the returned item. Once the return is received and approved, a gift voucher will be issued to you by email or post.
If you have any further questions, please don’t hesitate to reach out to us at info@beatrice-boutique.com.